**Refund and Return Policy for Nutritional Supplements**
At Marz Nutrition, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below:
Returns and Refunds
1. **Eligibility for Refunds:**
– Refund requests must be made within one week (7 days) of confirmed delivery.
– To initiate a refund or replacement, please contact our customer service team at [email protected] / (800) 424-6664 or (503) 233-9553 with your order details.
2. **Conditions for Refunds and Replacements:**
– We offer a full refund or replacement if the product container is opened, damaged, or if there is any problem with the contents of the packaging.
– Please provide photographic evidence of the issue to facilitate the refund or replacement process. Photos can be sent to [email protected] and please include your order number .
– In most cases, with sufficient photographic evidence, we may replace the product and allow you to keep the original damaged product.
3. **Non-Refundable Situations:**
– Products that are returned after one week of delivery.
– Products that are not in their original packaging, unless they are damaged or defective.
– Any item not purchased directly from Marz Nutrition
4. **Refund Process:**
– Once your return is received and inspected, we will send you an email to notify you of the status of your refund or replacement.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
– If you receive a refund, the cost of return shipping will be deducted from your refund.
5. **Contact Us:**
– For any questions or further assistance regarding refunds, please contact our customer support team at(800) 424-6664 or (503) 233-9553
We appreciate your understanding and cooperation.
Thank you for choosing Marz Nutrition.
Shipping Policy
1. **Shipping Methods:**
– We ship exclusively within the United States.
– Orders are shipped using USPS Priority or UPS Priority services to ensure prompt delivery.
2. **Order Confirmation:**
– Once your order is placed, you will receive a confirmation email detailing your purchase.
3. **Tracking Information:**
– If you would like to receive a tracking number for your shipment, please indicate this request during checkout or contact our customer support team at [email protected]
– We will provide the tracking number once your order has been shipped, allowing you to monitor the status of your delivery.
4. **Processing Time:**
– Orders are typically processed and shipped within 1-2 business days of the order being placed.
– Please note that processing times may vary during peak periods or due to unforeseen circumstances.
5. **Delivery Times:**
– Delivery times are subject to the carrier’s terms and conditions and may vary based on your location and other factors.
6. **Shipping Costs:**
– Shipping costs are calculated at checkout based on your order’s weight, dimensions, and destination.
Order Cancellations
At Marz Nutrition we understand that circumstances may change, and you may need to cancel your order. Please review our cancellation policy below:
1. **Cancellation Timeframe:**
– Orders can be canceled within one day (24 hours) of being placed.
2. **How to Cancel:**
– To cancel your order, please contact our customer service team as soon as possible at .
– Provide your order number and any relevant details to expedite the cancellation process.
3. **Refund Process:**
– If your cancellation request is received within the specified timeframe, you will receive a full refund to your original method of payment.
– Please allow 5-7 business for the refund to be processed and appear in your account, depending on your payment provider’s policies.
4. **Exceptions:**
– Orders cannot be canceled after the 24-hour window has passed, as they will have already entered the shipping process.
– In such cases, please refer to our return policy for further information on how to proceed.
5. **Contact Us:**
– For any questions or further assistance regarding cancellations, please contact our customer support team at [email protected] / (800) 424-6664 or (503) 233-9553